Last updated: 24 June 2026
1. Your return window
You may return eligible items within 14 days of delivery for a refund or exchange. To start a return, email support@gpmplumb.shop with your order number and the items you want to return, and we will reply with return instructions.
2. Condition of returns
- Items must be unused, unwashed and in a resaleable condition.
- Original packaging, tags and any included parts must be returned.
- For hygiene reasons, items that have been used to hold wet or soiled contents can only be returned if they are unused and sealed.
3. Refunds
Once we receive and inspect your return, we issue your refund to the original payment method within 5–10 business days. Refunds are made in US Dollars (USD) for the price of the goods. Original shipping charges are refunded only where the return is due to our error or a faulty item.
4. Faulty or incorrect items
If an item arrives damaged, faulty or not as described, contact us within 30 days at support@gpmplumb.shop with a photo. We will arrange a free replacement or a full refund including return postage. This does not affect your statutory rights.
5. Exchanges
The quickest way to swap an item is to return the original for a refund and place a new order. If you would prefer a direct exchange, mention it in your return email and we will help.
6. Return shipping
Unless the return is due to our error or a fault, you cover the cost of return postage. We recommend a tracked service, as we cannot refund items we do not receive. Our return address is provided when your return is approved.
7. Non-returnable items
Final-sale or clearly personalised items, where offered, are marked as non-returnable on their product page. Your legal right to a refund for faulty goods always applies.
8. Contact
Returns are handled by GPM PLUMBING LIMITED, Little Orchard 6 Manor Drive, Wilmcote, Stratford On Avon, Warwickshire, CV37 9XA. Email support@gpmplumb.shop · Phone +44 7834122779.